Show don’t tell—how to guide colleagues through transition

Leisa Reichelt

Head of User Research, Government Digital Service
@leisa

As you make the transition from linear to agile processes, you need to take colleagues with you. But if you tell them the “right” way to work, you’re unlikely to succeed. How can you practise the “show, don’t tell” mantra?

In this interview you’ll learn about Leisa’s transition from being a consultant with a deck of wireframes to a guide showing colleagues how to learn from users. She’ll share a case study about the role of content design in the agile team that’s building the GOV.UK Verify service. Learn how to:


Leisa is Head of User Research at the Government Digital Service.